What these terms cover:
These are the terms on which we supply swimming lessons to you or your children.
Why you should read them:
Please read these terms carefully. These terms tell you who we are, how we will provide Services to you and how you and we may change or end the contract, what to do if there is a problem and other important information.
Information about us and how to contact us:
Who we are. We are Individuality Swimming ltd, Company no 10977341 established in England and Wales. Our address is 32 Enfield Avenue, Oakdale, BH15 3SG. Our registered VAT no is 282618584.
How to contact us. You can contact us by telephoning our customer service team on 07900058395 or by writing to us at firstname.lastname@example.org and 32 Enfield Ave, Oakdale, Poole, BH15 3SG
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Our Contract with You:
How we will accept students onto swimming lessons. If you are interested in booking either yourself or a child onto one of our swimming courses or onto 1- to-1 (or 2 to 1) lessons you should first contact us to ensure that a place is available. If a place is available a welcome letter and invoice will be despatched and payment will be taken. These terms and conditions together with the welcome letter and first invoice form the contract between us. Places on swimming lessons are not secured until payment has been made.
Your rights to make changes:
If you wish to permanently change the time or location of your lessons please contact us. We will let you know about any changes to the price of the course or anything else that would be necessary as a result of your requested change.
Our rights to make changes:
We reserve the right to change the location of any booked lesson to an alternative pool at a location which is reasonably close to the original pool. This will be done if the pool is unavailable for any reason which may include closure or contamination of the pool. We will give you as much notice as possible of the change.
We reserve the right to change the instructor to accommodate staffing issues such as holiday or sickness. We will not usually notify you of such change.
Our rights to suspend supply of services:
We may suspend the lessons, or your child’s right to participate in the lessons, for the following reasons:
In extreme cases or in cases of repeated instances of breach of the rules contained within these terms and conditions, we reserve the right to terminate this contract and cancel the participants place on any course or future lessons without notice and without credit or refund.
Cancellation and Refunds
Participants on 1 to 1 (or 2 to 1) classes only may cancel a lesson giving at least 24 hours’ notice. Where lessons are cancelled you will be responsible to pay for the cancelled lesson at the rate of 50%. Refunds will be credited to the account of the participant and may be used in full or part payment against further bookings. Failure to give at least 24 hours’ notice of cancellation will mean that you will responsible for the entire cost of the lesson.
Participants on group lessons will not be entitled to a credit or refund if they are unable to attend their booked lessons.
We are unable to offer the rescheduling of lessons missed due to absence.
Where an event occurs which means that we are unable to proceed with a lesson and we are unable to change the location of the lesson or the instructor (as applicable) we reserve the right to cancel the lesson. In the event that we cancel a lesson credits will be issued to the account of the participant and may be used as part payment for future courses.
Once accepted into swimming lessons, students will be automatically booked onto future blocks of lessons. You may cancel future block bookings by informing us as soon as possible and in any event before payment for such course is due, however, cancellation is not permitted for blocks of lessons which the student has started but has not finished.
Parent and Baby Classes, you can request a makeup session if notice is given more that 12hrs in advance. Only two makeup sessions per 8-week block are permitted, providing there is spaces available, the make-up sessions must be used within the 8-week block and cannot be carried over to the following block. Should there be no availability we cannot refund or credit for the missed lesson.
Where an event occurs, which means that we are unable to proceed with a lesson at your regular venue we reserve the right to move lessons to the closest possible venue. Should we be unable to change the location of the lesson we reserve the right to cancel the lesson. In the event that we cancel a lesson. The cancelled lesson will be added to end of the block.
We will not be liable to you for failure to perform any of our obligations if the venue is required to close by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.)
Please note if we are unable to run sessions due to any of the above accounts will be credited but refunds will not be possible
Price and payment
Our prices include VAT. If the rate of VAT changes we will adjust the price that you pay, unless you have already paid in advance for the services. We reserve the right to increase lesson prices as and when business needs require
Fees must be paid before each block of lessons commence. Places on swimming courses are allocated on a ‘first come first served’ basis but customers are reminded that only payment will secure a place on a swimming course.
Failure to make payment before starting your last paid lesson will result the place becoming available to others.
Payment can be made either via card on our portal or via telephone using Visa Debit/Credit card or Master Debit or Credit card.
How we will use your personal information. We will use the personal information you provide to us:
Personal information will not be shared with third parties and will be kept in accordance with the Data Protection Act 1998.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the lessons, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Parent and Baby swim classes involve lots of play to help the children learn. We also use submersion techniques to help the children feel confident in the water.
Children can start from just 6 weeks old. We also offer Aqua Sensory from 6 months up.Book Now
We offer small group swimming lessons for children, with no more than five children in a group you are assured that your child receives the individual attention important to develop their swimming skills.
The children will learn all the safety aspects of swimming without their parents.Book Now
One to one swimming lessons help children to learn with confidence. We can adapt the structure of the lessons to suit your child’s individual needs.Book Now
Private swimming lessons provide the greatest flexibility and one-on-one attention for swimmers of any age, beginners or improvers.Book Now
Aqua natal classes are the best way to ease pregnancy aches and pains along with a full body workout. Feel weightless in pool and forget about the stresses and strains on your body.Book Now
We absolutely love to hear from our clients.
Drop us a line and we'll discuss how we can help with your enquiries.