01202 031701

Swimming Lessons Bournemouth & Poole

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Terms & Conditions

What these terms cover:

These are the terms on which we supply swimming lessons to you or your children.

Why you should read them:

Please read these terms carefully. These terms tell you who we are, how we will provide Services to you and how you and we may change or end the contract, what to do if there is a problem and other important information.

Information about us and how to contact us:

Who we are. We are Individuality Swimming ltd, Company no 10977341 established in England and Wales. Our address is 32 Enfield Avenue, Oakdale, BH15 3SG. Our registered VAT no is 282618584.

How to contact us. You can contact us by telephoning our customer service team on 01202 031701/07900058395 or by writing to us at info@individualityswimmingandfitness.co.uk and 32 Enfield Ave, Oakdale, Poole, BH15 3SG

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract with You:

How we will accept students onto swimming lessons. If you are interested in booking either yourself or a child onto one of our swimming courses or onto 1- to-1 (or 2 to 1) lessons you should first contact us to ensure that a place is available. If a place is available a welcome letter and invoice will be despatched and payment will be taken. These terms and conditions together with the welcome letter and first invoice form the contract between us. Places on swimming lessons are not secured until payment has been made.

Your rights to make changes:

If you wish to permanently change the time or location of your lessons please contact us. We will let you know about any changes to the price of the course or anything else that would be necessary as a result of your requested change.

Our rights to make changes:

We reserve the right to change the location of any booked lesson to an alternative pool at a location which is reasonably close to the original pool. This will be done if the pool is unavailable for any reason which may include closure or contamination of the pool. We will give you as much notice as possible of the change.

We reserve the right to change the instructor to accommodate staffing issues such as holiday or sickness. We will not usually notify you of such change.


Our rights to suspend supply of services:

We may suspend the lessons, or your child’s right to participate in the lessons, for the following reasons:

  • If you do not comply with any of your obligations set out below;
  • If payment is not made (without prejudice to any of our other rights);
  • If a child’s behaviour is disruptive to other participants in the class; or
  • If you, or your child, or any other person accompanying your child fails to comply with any rules imposed by the pool or venue.

In extreme cases or in cases of repeated instances of breach of the rules contained within these terms and conditions, we reserve the right to terminate this contract and cancel the participants place on any course or future lessons without notice and without credit or refund.


  • You must provide full contact details including mobile telephone number and inform us of any change to such details;
  • You must provide complete medical background information on participants and inform us of any change to such information.
  • You must take responsibility for ensuring that the participant is fit, well and free from any infectious ailments.
  • Appropriate swimwear must be worn at all times (one piece for girls, trunks for boys, rash vests and goggles are also permitted) and long hair should be tied back, students participating in lessons at Talbot Primary are required to wear swimming hats;
  • You must accompany children to lessons and remain within the building at all times during the lesson;
  • You must take appropriate care of your possessions, personal items are left at owner’s risk. Neither We, nor the swimming pool will accept any liability for damage to, or loss of personal items;
  • Babies and young children must wear swimming nappies throughout the lesson until they have been fully toilet trained for at least 6 weeks;
  • Parents must not distract instructors during lessons;
  • No photography is permitted either during lessons or afterwards (whether of your own child or of others). Instructors may, on request and in their sole discretion, permit you to take a photograph of your own child at the end of a lesson. Please refer to STA Child Protection Guidelines.
  • Participants must ensure that they do not consume any food for at least 30 minutes before entering the pool for a lesson;
  • Spectators should not wear outdoor shoes when poolside but should bring a pair of indoor flip flops or use shoe covers (if provided);
  • Spectators are not permitted to eat or drink sugary drinks on poolside or in the changing areas. Water is permitted in plastic bottles. No glassware or ceramics are permitted poolside;
  • Students may only enter the pool with the permission of the instructor;
  • Participation in lessons is dependent upon payment of the fees in full. Should payment not be made within the timescales outlined in these terms then a Students place will be revoked and offered to a student on the waiting list.

Cancellation and Refunds

As of the 1 Jan 2021
Participants of all lessons will not be entitled to a credit/refund or makeup session if they are unable to attend their booked lessons. This will include having to self isolate due to Covid -19 or any other illness.

We are unable to offer the rescheduling of lessons missed due to absence.

Where an event occurs which means that we are unable to proceed with a lesson and we are unable to change the location of the lesson or the instructor (as applicable) we reserve the right to cancel the lesson. In the event that we cancel a lesson credits will be issued to the account of the participant and may be used as part payment for future courses, where the swimmer pays via Direct Debt this credit will reflect on the following months payment.

Once accepted into swimming lessons, students will be automatically booked onto future blocks of lessons. You may cancel future block bookings by informing us as soon as possible and in any event before payment for such course is due, however, cancellation is not permitted for blocks of lessons which the student has started but has not finished. Where the swimming lessons are paid for via Direct Debt you will need to give one months Calendar notice should you wish to stop the lesson, this must be in written form either to our postal address of to info@individualityswimmingandfitness.co.uk we will then notify you of the last Direct Debit payment date and amount due.

Refund Policy

We will not be liable to you for failure to perform any of our obligations if the venue is required to close by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.)

Please note if we are unable to run sessions due to any of the above accounts will be credited but refunds will not be possible

Price and payment

Our prices include VAT. If the rate of VAT changes we will adjust the price that you pay, unless you have already paid in advance for the services. We reserve the right to increase lesson prices as and when business needs require

Fees must be paid before each block of lessons commence. Places on swimming courses are allocated on a ‘first come first served’ basis but customers are reminded that only payment will secure a place on a swimming course.

Failure to make payment before starting your last paid lesson will result the place becoming available to others.

Payment can be made either via our Direct Debit system, card on our portal or via telephone using Visa Debit/Credit card or Master Debit or Credit card. We do not except any other forms of Card payment or Cheques.


How we may use your personal information

How we will use your personal information. We will use the personal information you provide to us:

  • to supply the services to you or your child;
  • to process your payment for the swimming lessons; and
  • with your consent, to give you information about similar services that we provide, but you may stop receiving this information at any time by contacting us.

Personal information will not be shared with third parties and will be kept in accordance with the Data Protection Act 1998.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the lessons, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

Parent And Baby Classes

Parent and Baby swim classes involve lots of play to help the children learn. We also use submersion techniques to help the children feel confident in the water.

Children can start from just 6 weeks old. We also offer Aqua Sensory from 6 months up.

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Small Group Swimming Lessons

We offer small group swimming lessons for children, with no more than five children in a group you are assured that your child receives the individual attention important to develop their swimming skills.

The children will learn all the safety aspects of swimming without their parents.

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One to One / Two to One Lessons

One to one swimming lessons help children to learn with confidence. We can adapt the structure of the lessons to suit your child’s individual needs.

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Adult Swimming Lessons

Private swimming lessons provide the greatest flexibility and one-on-one attention for swimmers of any age, beginners or improvers.

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Aqua Natal Classes

Aqua natal classes are the best way to ease pregnancy aches and pains along with a full body workout. Feel weightless in pool and forget about the stresses and strains on your body.

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Swimming Shop

We offer a range of products including kids swimming goggles, hoodies, water bottles and swimming hats. All our products are tried and tested so you or your child can experience the best swimming lessons possible.

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Contact Us

We absolutely love to hear from our clients.

Drop us a line and we'll discuss how we can help with your enquiries.

Bournemouth Collegiate School:
Bournemouth Collegiate Prep School:
Bournemouth Westcliff Hotel:
Canford Private School:
Ferndown Pool:
Hamworthy Park Junior School:
Hotel Royale:
Montacute School:
Moordown St John's Primary School:
Portfield School:
Sandford Holiday Park:
St Michael's Middle School:
Talbot Heath School:
Talbot Primary School:
Victoria School:
Any Location:

(For full location details please see 'our locations')
Parent and child classes:
Children's group lessons:
Children's 1:1 lessons:
Children's 2:1 lessons:
Adult lessons:
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